

Prescription hearing aids are an essential piece of equipment for those who need a little extra help when it comes to hearing and communicating with others.
In addition to helping you stay connected with friends and loved ones, they help you continue to interact with coworkers, neighbors, and other members of the community, enabling you to carry out the basic daily tasks of an independent lifestyle. However, when these amazing pieces of technology don’t perform as designed, it can be very frustrating.
Overcoming the challenges of underperforming or non-functioning hearing aids is the reason behind the hearing repair service we offer to New Braunfels and surrounding communities at Hear in Texas. Whether you take advantage of Remote Access Audiology for troubleshooting or programming support or need to bring them by the office for maintenance and/or repair, we’ve got you covered.
A major advantage our hearing aid specialists have involves the strong relationships we maintain with major manufacturers, like:
• Resound (distribution and repair)
• Starkey (distribution and repair)
• Widex (distribution and repair)
• Phonak (distribution and repair)
• Signia (distribution and repair)
• Oticon (distribution and repair)
• Jabra (distribution and repair)
Our partnerships mean that our hearing aid technician is able to find the right solution to fix your prescription hearing aids.
Of the thousands of hearing aids we’ve repaired over the years, the majority of repair issues fall into one of three categories:
01
Wax buildup that penetrates into the delicate electronic components and causes them to malfunction.
02
Excessive moisture causes them to short out or creates a faulty connection due to corrosion.
03
Broken components and loose wires from daily wear, dropping and/or stepping on your device, and faulty components.
Quick Tip: Most of these issues can be avoided by developing a faithful habit of daily cleaning and care of your hearing aids, keeping them from getting wet, and performing frequent inspections of your device to identify problems before they get worse.
Also, keep up with deep cleaning and scheduled maintenance appointments, just like you do with oil changes and scheduled maintenance to extend the life of your car.

The good news is that our specialist has the right know-how and equipment to provide you with fast, effective results if you run into a problem with your hearing aids. In most cases, we can diagnose your hearing aid issue and then get them back in working order while you wait.
When your device is completely broken or the problem is beyond what our expert can deal with in the office, we’ll find a solution by contacting your hearing aid manufacturer. Most of the time, the manufacturer will request that we send them in for repair, which means we’ll send them via Federal Express or DHL to get them back to you ASAP, but these delivery services will cost a little extra.


We keep plenty of reconditioned hearing aids available to loan you a hearing aid or a pair while you’re waiting for yours to be repaired. Your loaner hearing aid will be as much like your regular one as possible. They may not be perfect, but they’ll do in a pinch, making it possible to continue your regular daily schedule without interruption.
If we can repair your hearing aid in the office, the cost may be as low as $75. If the aid has to be sent to a hearing aid repair factory, the cost will range from $350 to $600, depending on the age of the hearing aid and the length of the warranty provided with the repair.
We’ve been repairing and servicing hearing aids for several years, keeping hundreds of clients happy, many without even having to send the hearing aid to a factory to be repaired!
Please don’t. The thought makes us cringe. Outside of daily cleaning, keeping them dry, and changing batteries, leave any hearing aid repair to the experts who have the right training and equipment to do it right without invalidating the warranty on your device or doing damage to the delicate technology and programmed settings designed to provide you with very specific hearing assistance.
In some cases, repairs might cost more than replacement, but that’s usually not the case. It’s best to replace if the damage is irreversible and it is covered by your device manufacturer. Replace if your hearing aids have a long history of needing repair, are out of warranty, and/or are approaching or beyond five years of service in order to take advantage of new technology.
Simple repairs can be done while you wait. Those with more extensive damage might take a little more time, and sometimes we have to send them to the manufacturer. Checking your device when you clean it in order to identify minor damage before it becomes a more serious problem can also shorten repair time.
ReDux is an advanced system designed to safely remove moisture from hearing aids and other delicate hearing devices. By using controlled heat and vacuum technology, it dries devices thoroughly without damaging sensitive electronics. This process helps restore performance, prevent corrosion, and extend the life of your hearing aids—often improving sound quality immediately after treatment.

With each level of hearing loss and person that we help having their own unique set of circumstances, there is never a “one size fits all” approach.
That’s why we partner with every hearing aid manufacturer to ensure that we can always find the right solution for your unique needs.
This also means that we’re often front of the queue to get our hands on the latest hearing technology to ensure that you always have access to the latest developments.

Hearing Health Resources

Honoring Veterans With Accessible Hearing Care
At Hear in Texas, we hold a deep appreciation for the sacrifices that veterans have made for our country. As a veteran-owned business, we are committed to serving those who have served us by providing accessible, personalized hearing care.
Our commitment extends beyond mere acknowledgment—we aim to be a cornerstone of support for veterans in managing and overcoming the challenges of hearing loss.
Our partnership with the Department of Veterans Affairs (VA) positions us as a VA-authorized community care provider. This collaboration allows us to deliver specialized auditory care that’s finely tuned to the lifestyle and healthcare needs of veterans across Texas.
Every veteran deserves a service provider who understands their experiences and lifestyle nuances, which is why our services are not just about treating hearing issues, but about holistic health improvement.
Navigating healthcare can sometimes be daunting, soour referral processhas been crafted to be as seamless as possible for our veterans.
Begin by requesting a referral within the VA system for audiology care.
Contact your primary care provider, VA healthcare team, or the Community Care Network, or visit MyHealth.VA.gov to request a referral online.
As a credited member of the Community Care Network (CCN), we’re poised to offer care once your referral is approved.
CCN Provider: Dr. Celia Miranda (“Dr. Sally”)
NPI #: 1639391451
Location: 2967 Oak Run Pkwy Suite #315, New Braunfels, TX 78132
With your referral number ready (usually provided in two to three days), call Hear in Texas to arrange your appointment.
You can also opt for the VA healthcare team to schedule this for you at (210) 949-9702.
After your appointment is confirmed, you’ll receive an authorization letter. This document includes critical details such as the authorization number, information about your approved in-network community provider, and a description of the approved care.
It’s important to bring your authorization letter, alongside any relevant medical records, to your appointment at Hear in Texas.
Our dedicated services cover a spectrum of hearing health needs to address issues unique to veterans.
Positional Vertigo Management: Understand and manage balance disorders.
Tinnitus Management: Alleviate ringing or noise perception in the ears with our tailored management plans.
Hearing AidsandDevice Repairs: We offer a full suite of hearing aids and assistive devices, backed by repair and maintenance services.
Earwax Removal: Professional care in the removal of cerumen, ensuring auditory health and comfort.
NEXUS Letters: Specialized documentation supporting disability claims related to hearing loss.
Hearing Assessments: Comprehensive testing to track and diagnose hearing capabilities.
Cochlear Implants: When hearing aids aren’t enough, the latest implants can provide significant improvement.
Cognitive Screening: Evaluate cognitive functions affected by hearing loss for an integrated health approach.
As a veteran and family-owned clinic,our team of expertsis deeply rooted in the values of integrity, trust, and community spirit.
Ultramodern technology combined with partnerships with leading hearing aid manufacturers guarantees the highest quality care tailored to your needs.
Your unique requirements are put first in every interaction, and you can rest assured we’re committed to supporting your hearing health journey withcomprehensive, long-term solutions.
Get in touch with our team today and enhance your connection with the world around you!
Request a callbackto talk to our team about any questions or concerns or call us directly at(830) 360-2000.
Are your hearing aids damaged or not performing as designed? Bring them to the repair expert at Hear in Texas so you can continue to enjoy the lifestyle benefits they provide.
Contact us by completing and submitting the adjacent form, and we’ll call you to schedule a hearing aid repair appointment.
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