

Prescription hearing aids are an essential piece of equipment for those who need a little extra help when it comes to hearing and communicating with others.
In addition to helping you stay connected with friends and loved ones, they help you continue to interact with coworkers, neighbors, and other members of the community, enabling you to carry out the basic daily tasks of an independent lifestyle. However, when these amazing pieces of technology don’t perform as designed, it can be very frustrating.
Overcoming the challenges of underperforming or non-functioning hearing aids is the reason behind the hearing repair service we offer to New Braunfels and surrounding communities at Hear in Texas. Whether you take advantage of Remote Access Audiology for troubleshooting or programming support or need to bring them by the office for maintenance and/or repair, we’ve got you covered.
A major advantage our hearing aid specialists have involves the strong relationships we maintain with major manufacturers, like:
• Resound (distribution and repair)
• Starkey (distribution and repair)
• Widex (distribution and repair)
• Phonak (distribution and repair)
• Signia (distribution and repair)
• Oticon (distribution and repair)
• Jabra (distribution and repair)
Our partnerships mean that our hearing aid technician is able to find the right solution to fix your prescription hearing aids.
Of the thousands of hearing aids we’ve repaired over the years, the majority of repair issues fall into one of three categories:
01
Wax buildup that penetrates into the delicate electronic components and causes them to malfunction.
02
Excessive moisture causes them to short out or creates a faulty connection due to corrosion.
03
Broken components and loose wires from daily wear, dropping and/or stepping on your device, and faulty components.
Quick Tip: Most of these issues can be avoided by developing a faithful habit of daily cleaning and care of your hearing aids, keeping them from getting wet, and performing frequent inspections of your device to identify problems before they get worse.
Also, keep up with deep cleaning and scheduled maintenance appointments, just like you do with oil changes and scheduled maintenance to extend the life of your car.

The good news is that our specialist has the right know-how and equipment to provide you with fast, effective results if you run into a problem with your hearing aids. In most cases, we can diagnose your hearing aid issue and then get them back in working order while you wait.
When your device is completely broken or the problem is beyond what our expert can deal with in the office, we’ll find a solution by contacting your hearing aid manufacturer. Most of the time, the manufacturer will request that we send them in for repair, which means we’ll send them via Federal Express or DHL to get them back to you ASAP, but these delivery services will cost a little extra.


We keep plenty of reconditioned hearing aids available to loan you a hearing aid or a pair while you’re waiting for yours to be repaired. Your loaner hearing aid will be as much like your regular one as possible. They may not be perfect, but they’ll do in a pinch, making it possible to continue your regular daily schedule without interruption.
If we can repair your hearing aid in the office, the cost may be as low as $75. If the aid has to be sent to a hearing aid repair factory, the cost will range from $350 to $600, depending on the age of the hearing aid and the length of the warranty provided with the repair.
We’ve been repairing and servicing hearing aids for several years, keeping hundreds of clients happy, many without even having to send the hearing aid to a factory to be repaired!
Please don’t. The thought makes us cringe. Outside of daily cleaning, keeping them dry, and changing batteries, leave any hearing aid repair to the experts who have the right training and equipment to do it right without invalidating the warranty on your device or doing damage to the delicate technology and programmed settings designed to provide you with very specific hearing assistance.
In some cases, repairs might cost more than replacement, but that’s usually not the case. It’s best to replace if the damage is irreversible and it is covered by your device manufacturer. Replace if your hearing aids have a long history of needing repair, are out of warranty, and/or are approaching or beyond five years of service in order to take advantage of new technology.
Simple repairs can be done while you wait. Those with more extensive damage might take a little more time, and sometimes we have to send them to the manufacturer. Checking your device when you clean it in order to identify minor damage before it becomes a more serious problem can also shorten repair time.
ReDux is an advanced system designed to safely remove moisture from hearing aids and other delicate hearing devices. By using controlled heat and vacuum technology, it dries devices thoroughly without damaging sensitive electronics. This process helps restore performance, prevent corrosion, and extend the life of your hearing aids—often improving sound quality immediately after treatment.

With each level of hearing loss and person that we help having their own unique set of circumstances, there is never a “one size fits all” approach.
That’s why we partner with every hearing aid manufacturer to ensure that we can always find the right solution for your unique needs.
This also means that we’re often front of the queue to get our hands on the latest hearing technology to ensure that you always have access to the latest developments.

Hearing Health Resources



As the New Year rolled in, I pledged to ignite inspiration by engaging in weekly pow-wows with the trailblazing women who shape our vibrant New Braunfels community. Each serendipitous encounter at networking events or casual run-ins town-wide leaves me marveling at the intellectual treasure trove at our doorstep. At Hear In Texas, pioneering spirit is our mantra, but I confess, my lens can sometimes narrow, entrenched in the audiology sphere's rich tapestry. These luncheons? My golden ticket to harvest wisdom from women across diverse domains and weave their insights into our narrative.
Meet Melissa Wilson, Development Director at the Sophienburg Museum. We had a lovely lunch at Huisache Grill where we spoke heart-to-heart about women in leadership roles. The lunch was delicious and Huisache Grill never disappoints.
Melissa is a New Braunfels native and embraces the growth and changes happening in New Braunfels. Growth can’t be stopped and it is important for the future as long as it happens responsibly. She has been in a leadership role for most of her working years. She has a varied background with experience in fashion and merchandising, retail, marketing, hospice, and now museum development. She is also an avid tennis player and has volunteered her time and talent to many non-profit organizations. She is the embodiment of a woman of influence.
I asked for her best advice for women in leadership positions. Without hesitance she noted that women should be honest and direct and they should not be too emotional. We discussed how emotions can get in the way of getting tasks accomplished.
Her vision is to diversify the offerings of the museum. When I asked her about how she came to work for the museum, she told me about how her passion for the museum was sparked. She spent many summers there with her grandfather who worked as a docent (trained volunteer or staff member who educates and engages visitors by leading tours, sharing stories, and interpreting exhibits, acting as a storyteller and educator for cultural or historical institutions like museums). She values the importance of archiving the history of this vibrant New Braunfels community. The Sophienburg has been around for 93 years and is outgrowing its current space; expansion is a necessity. Melissa is leading the way to shape what the future looks like.
I was surprised to learn about all the programs the museum offers. I was most interested in “A Night at the Museum” which is a private event for a small group. The plan for a “lost arts” program which will include tamale making, needlework, etc. is underway.
Running a museum takes a village and that includes the museum volunteers. There are multiple opportunities to support the Sophienburg whether through volunteer hours, donations, and/or spreading the word about this community gem. They also have some opportunities for paid positions. Though the museum gains most of its operating budget from Sophie’s Shop at Wurstfest and Weihnachtsmarkt, there are numerous programs that help generate income. One of the best kept secrets is Sophie's Shop located inside the Sophienburg Museum where they have so many amazing and unique local gifts and keepsakes.
If you have not been to the Sophienburg Museum in some time, you should check it out. AND, if you are interested in supporting the next phase of this important part of our community, you can donate at https://sophienburg.com/donate/
Are your hearing aids damaged or not performing as designed? Bring them to the repair expert at Hear in Texas so you can continue to enjoy the lifestyle benefits they provide.
Contact us by completing and submitting the adjacent form, and we’ll call you to schedule a hearing aid repair appointment.
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