H. E. Smith Company, Inc. — Terms & Conditions

Last Updated: January 29, 2026

Thank you for choosing H. E. Smith Company, Inc. (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website, services, communications, and interactions with us. By engaging with our company or using our services, you agree to these Terms. Please read them carefully.

1. General Use of Services

You agree to use our website, products, and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of our services. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

2. Communications Consent (Phone, Email, and SMS)

By providing your contact information—including phone number or email address—you consent to receive communications from H. E. Smith Company, Inc. related to your inquiries, services, orders, updates, and other business‑related matters.

SMS Messaging

If you provide your mobile number and opt in to receive texts, you may receive SMS or MMS messages from us. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Consent to receive communications is not a condition of purchase.

3. Appointments, Services, and Scheduling

Any service details, delivery schedules, quotes, or timelines provided by us are estimates unless otherwise stated in writing. We are not responsible for delays caused by factors outside of our control, including weather, supply chain issues, or third‑party vendors.

4. Pricing, Estimates, and Payments

All pricing is subject to change. Written estimates are valid only for the period indicated. Payment terms will be provided on invoices or service agreements. Late or outstanding balances may be subject to fees, interest, or collection processes in accordance with applicable law.

5. Customer Responsibilities

To ensure safe and efficient service delivery, customers agree to:
• Provide accurate information when requesting service or communicating with us
• Grant necessary access to property or equipment when applicable
• Comply with all safety instructions, guidelines, and policies issued by our team

Failure to meet these responsibilities may delay or prevent service completion.

6. Intellectual Property

All content on our website—including text, graphics, logos, and images—is the property of H. E. Smith Company, Inc. and may not be reproduced or distributed without written permission.

7. Privacy & Data Handling

We collect and process customer information in accordance with our Privacy Policy. Your information is used to provide services, respond to inquiries, process transactions, and communicate with you.
We do not sell customer data to third parties for marketing.

To learn more, please review our full Privacy Policy: https://hesmithcompany.com/privacy-policy/

8. Limitation of Liability

To the fullest extent permitted by law, H. E. Smith Company, Inc. is not liable for:
• indirect, incidental, or consequential damages
• losses resulting from service interruptions, delays, or errors
• damages caused by misuse of our products or services

Your sole remedy for dissatisfaction with our services is to discontinue using them.

9. Warranty Disclaimer

Unless otherwise stated in a written service agreement or product documentation, our services and website are provided “as is” without warranties of any kind, express or implied.

10. Changes to These Terms

We may update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Information

For questions regarding these Terms & Conditions, please contact us at:

H.E. Smith Company, Inc.
PO Box 559 Bridgewater, MA 02324
[email protected]
(508) 786-8016